Refund Policy

This Refund Policy explains how refunds are handled for cruise bookings made through our website.

1. General Policy

All ferry bookings made through FerryGoRound are subject to the refund and cancellation policies of the ferry company or third-party provider offering the service. We do not set or control refund amounts or timelines.

2. Eligibility for Refund

You may be eligible for a refund if:

• The company cancels or significantly changes your booking.
   
• You cancel within the allowable window as per the companies' policy.
   
• There is a duplicate charge or technical issue during booking.
   

Refunds are not granted for:

• “Non-refundable” or “final sale” fares.
   
• Cancellations made after the refund deadline.
   
• Missed departures due to expired documents or personal reasons.
   

3. Cancellation Timeline

Each car rental company has its own cancellation deadline (e.g., 90, 60, or 30 days before departure). Penalties typically increase as the departure date approaches. Please review the cancellation terms provided at the time of booking.

4. Refund Process

• Refund requests must be submitted via email to support@ferrygoround.com with your booking reference and reason for cancellation.
   
• Once approved by the cruise line, refunds will be processed within 7–21 business days to your original payment method.
   
• Refund timelines may vary depending on bank processing times and car rental company policy.
   

5. Processing Fees

In some cases, a processing or administrative fee may be deducted from the refund amount, based on ferry company or payment gateway terms.

6. Modifications Instead of Refunds

In some instances, ferry companies may offer:

• Travel credit or voucher in place of a refund.
   
• Rescheduling or rebooking at no additional cost (subject to terms).
   

7. Contact Information

For refund-related questions or to initiate a cancellation, please email at: support@ferrygoround.com